Utah - Life Elevated
Bottom of state seal Home Complaints Registrations Buyer Beware Consumer Information Contact Us

Top Ten Consumer Complaints

The top consumer complaints received by the Division during FY 2017 and types of complaints the Division might receive in each category are as follows:

  1. Internet Offer/Sales: Misrepresentations or other deceptive practices; failure to deliver online purchases and hidden fees.
  2. Alarm Systems: Aggressive sales tactics and misrepresentations used in door-to-door solicitations; failure to allow cancellations within stated time period.
  3. Home Improvement/Repair: Failure to start or complete job; refusal of job completion until consumer agrees to a higher price than originally agreed upon.
  4. Retail Sales: False advertising and other deceptive practices; defective merchandise’ problems with coupons; failure to deliver.
  5. Telemarketing: Misrepresentations during telemarketing calls; failure to abide by do-not-call provisions; telemarketers not being registered with the Division to conduct telemarketing.
  6. Retail Sales/Deposits/Refunds: Failure to honor stated refund policies.
  7. Auto Repair: Failure to obtain express authorization prior to providing repairs and services; charging a consumer more than authorized by the consumer.
  8. Repairs and Services - Not Auto Repair: Failure to obtain express authorization prior to providing repairs and services that are not auto repairs.
  9. Coaching Services: Misrepresentations regarding the services to be provided and the results of the program; selling “coaching” services for exorbitant fees that usually correlate with the amount that consumers have available on their credit cards. Coaching services are usually for Business Opportunities.
  10. Other: Consumer transactions that do not fall within one of the Division's established complaint categories.


Department of Commerce  |  About Us  |  Public Notices  |  Press Releases
consumerprotection@utah.gov  |  160 East 300 South   Salt Lake City, Utah 84111  |  Phone: 801-530-6601  |  Toll-Free: 1-800-721-SAFE  |  Fax: 801-530-6001
Utah.gov Home | Utah.gov Terms of Use | Utah.gov Privacy Policy | Utah.gov Accessibility Policy | Translate Utah.gov
Copyright © 2017 State of Utah - All rights reserved.