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Top Ten Consumer Complaints

The top consumer complaints received by the Division during FY 2017 and types of complaints the Division might receive in each category are as follows:

  1. Internet Offer/Sales: Misrepresentations or other deceptive practices; failure to deliver online purchases and hidden fees.
  2. Alarm Systems: Aggressive sales tactics and misrepresentations used in door-to-door solicitations; failure to allow cancellations within stated time period.
  3. Home Improvement/Repair: Failure to start or complete job; refusal of job completion until consumer agrees to a higher price than originally agreed upon.
  4. Retail Sales: False advertising and other deceptive practices; defective merchandise’ problems with coupons; failure to deliver.
  5. Telemarketing: Misrepresentations during telemarketing calls; failure to abide by do-not-call provisions; telemarketers not being registered with the Division to conduct telemarketing.
  6. Retail Sales/Deposits/Refunds: Failure to honor stated refund policies.
  7. Auto Repair: Failure to obtain express authorization prior to providing repairs and services; charging a consumer more than authorized by the consumer.
  8. Repairs and Services - Not Auto Repair: Failure to obtain express authorization prior to providing repairs and services that are not auto repairs.
  9. Coaching Services: Misrepresentations regarding the services to be provided and the results of the program; selling “coaching” services for exorbitant fees that usually correlate with the amount that consumers have available on their credit cards. Coaching services are usually for Business Opportunities.
  10. Other: Consumer transactions that do not fall within one of the Division's established complaint categories.

 

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